What does your company look like from the outside-in... from your customers' point-of-view? Here are 3 ways you can gain the perspective of your customers. Run-time: 4 mins 31 secs.
Failing Forward (part 1)
Why do we sometimes get blinded by our own success in business or in life? Here are two things you can do to use failures to move you forward toward your goals. Run-time: 6 mins 35 secs.
Failing Forward (part 2)
Do you know why your customers are leaving you for competitors? Here's a hint: it’s likely not because of price. In this video we will examine how to understand customer defections. Run-time: 7 mins 24 secs.
It's often been said that if you don't measure the right things in the right way, the organization moves in the wrong direction. Here we will examine the rules to use when creating measures of customer relationships so we move in the right direction. Run-Time: 7 mins 29 secs.