Retention Calculator

*We do not capture, collect or distribute any of the data loaded into this calculator. It is for the convenience of our web visitors only.

Customer Retention Calculator April 2013

Fill in yellow input boxes on each calculator


Customer Retention Rate Calculator				Step 1
Select a time period:

# of customers at the beginning of the time period:	# new customers gained during that time period:		# of customers at end of that time period:


Output/Results:
Current Period		Annualized
Net New Customer Growth:
Number of Lost Customers:
Attrition Rate (%):
Retention Rate (%):



Customer Retention Value Calculator				Step 2
Average sales per customer:		(Based on time period selected)
Operating income %:

Output/Results:
Current Period		Annualized
Lost revenue:
Lost Operating Income:



Customer Retention Improvement Calculator				Step 3
Target retention rate %:		(Future targeted retention level)
Investment required to improve:		(What is the $ cost to reach target)

Output/Results:
Annualized
Incremental Revenue (At Target Retention):
Incremental Oper Income (Net Of Investment):

At Beyond Feedback, we work with our clients to help them understand what is at stake in terms of retaining customers and how to do it. Our customer feedback systems assess customers that are at-risk so that the relationship can be recovered before they leave.

Customer retention can be complex, and we help our clients to customize the tools they need to know their numbers, to know what it's worth and to know how to fix it.

Click here to learn more