Survey Operations Assistant
At Beyond Feedback we are passionate about delivering insights to our clients that drive improvements in how they operate. We are looking for a full-time Survey Operations Assistant to join our cause. Do you enjoy providing customer service?  Do you have a natural talent for detail?  Do you enjoy seeing your work make a big picture difference at some of the best-known companies in the country? If this describes you, read on:
 
You are:

• A driven professional with more than 2 years of experience in spreadsheets, Word documents, and navigating websites
• Energized by correcting spelling and grammar issues and invigorated by seeing details others miss
• Trustworthy with confidential information and able to maintain a high level of personal and professional integrity
• The customer service go-to person on your current team
• Able to edit documents and spreadsheets like a pro
• Incredibly organized and efficient with personal time management
• Known as the expert on Excel among your friends
• Known for your understanding of back-end web design
• Known for your exceptional communication and interpersonal skills
• Naturally self-motivated and able to work independently while also successful in a collaborative team environment
• Located close enough to Cave Creek, AZ to be in the office after a short commute as part of a collaborative team every day

You will be:

• Providing client support to executives over the phone and through email
• Assisting to design survey tools, forms, and online templates for clients
• Launching surveys and sending survey reminders for clients
• Thoroughly testing web-based survey tools and online assessments
• Documenting all aspects of support requests and survey launches
• Reviewing contact lists sent to us by clients for accuracy and consistency
• Researching issues when they arise to bring a quick resolution for our clients
• Proof-reading documents for spelling or grammatical errors
• Responding to end-user and client support requests with customer service excellence
• Interacting with senior executives at our clients with professionalism
• Collaborating internally with other team members to complete projects for clients
• Working in a growing and fast-paced environment

 
You’re the perfect fit if:

• You have a ridiculous ability to keep a fast pace with crazy good quality
• You get excited when you see your hard work results in a finished product 
• Your go-to dinner party topic is the latest HTML or CSS trick you've learned
• ‘Support’ is your middle name and your parents couldn’t decide between that and ‘Excellence’
• You wake up every day energized to serve others

​Beyond Feedback provides a comprehensive suite of benefits in addition to salary for our full-time staff including medical/dental/vision coverage, life insurance, paid time off, gym reimbursement, volunteer time, and more.

Job Type: Full-time
Salary: $15.00 - $19.00 per hour + benefits