More than software

Leverage our expertise and resources from designing the survey to acting on the insights.

Online system

We manage the technology so there are no investments or overhead costs for you.

Customized

We ask questions specific to your business and design programs that fit into your operations. ​

Actionable insights

Know which customers to target and know your competitors' strengths and weaknesses.

Business-relevant

Get insight into customer behaviors that impact your current and future business.

Competitive pricing

Simple, straight-forward pricing plans that are budget-friendly.

---

​

Use our experts to guide you to customize the survey process every step of the way. 
​With Beyond Feedback, you will be able to:

• Customize questions from our library or use your own
• Survey customers using phone, online, or mobile tools
• Get advice on communicating with customers
• Determine the timing and frequency of survey reminders
• Plan which demographic elements to include
• Stay up-to-date on the project with a complete plan
• Work one-on-one with our experts to plan the process

---

Get better quality responses and higher participation rates from customers using a neutral 3rd party with state-of-the-art tools.
​

• Deploy easy-to-use and professional looking surveys
• Easy-to-use interactive questions engage respondents
• Dynamically recognize and adjust to mobile devices
• Professional phone interviewers
• Get alerts if a customer response requires action

---

Make smarter decisions and get to actionable insights faster with our easy-to-use
​online reporting system.

• See interview responses in near real-time
• Display and export real-time one-click reports
• Use powerful filters to dig deep into your results
• Download and export results in a variety of formats
• Analyze responses using intuitive charts and graphs
• Read, sort, and export open-ended comments
• Have our experts analyze your results for you
• Get professional recommendations for improvement
• Have multiple HR managers access responses, each with unique permissions and access rights
  
• Have our experts facilitate action planning with your team

---

---

Our expert support staff is highly responsive and here to help you and your employees when you need us most.

• Dedicated and experienced Project Managers
• 800 support line for survey respondents
• Support email box for survey respondents

Schedule a demo

Download brochure

Customer retention calculator