F/T Client Success Coordinator - Work-From-Home
At Beyond Feedback we are passionate about delivering insights to our clients that drive improvements in how they operate. We are looking for a Client Success Coordinator to join our cause. Do you have a gift for organizing and planning? Do you love coordinating projects with clients and making sure all the details come together on-time? Do you enjoy seeing your work make a big picture difference at some of the best-known companies in the country? If this describes you, read on:
You are:
You will be:
You’re the perfect fit if:
Beyond Feedback provides a comprehensive suite of benefits in addition to salary for our full-time staff, including medical/dental/vision coverage (with fully paid employee medical coverage upon 5 years of service), life insurance, pet insurance, gym reimbursement, tuition reimbursement, maternity/paternity leave, vacation time, performance incentives, and more. We value our team member's time off with 14 1/2 paid holidays including Birthday Friday and 2 Summer Sabbatical days. Plus - we pay you a $2,000 vacation allowance to use as you choose upon 5 years of service. That’s right - we pay you to go on vacation. We even pay you to give back to your community and volunteer at a place of your choosing two days per year.
Our work-from-home policy requires the following remote work capabilities: You must work from your primary residence that is located within 35 miles of our office. You must have reliable internet service at your home (minimum speed of 10MB download/5MB upload). You must have a dedicated workspace at your home that is free from distractions just like you would if you worked from our office. Beyond Feedback provides all the computer equipment you need to be successful.
Job Type: Full-time 7am-4pm Monday through Friday (work-from-home position - must live within 35 miles of our office)
Starting Pay: $61,310-$77,975 per year / depending on experience
All newly hired employees are subject to background check and E-Verify employment eligibility verification.
At Beyond Feedback we are passionate about delivering insights to our clients that drive improvements in how they operate. We are looking for a Client Success Coordinator to join our cause. Do you have a gift for organizing and planning? Do you love coordinating projects with clients and making sure all the details come together on-time? Do you enjoy seeing your work make a big picture difference at some of the best-known companies in the country? If this describes you, read on:
You are:
- Energized by organizing and planning projects
- Trustworthy with confidential information and able to maintain a high level of personal and professional integrity
- Able to coordinate communications between internal and external stakeholders across numerous projects
- Incredibly organized and efficient with personal time management
- A consummate professional in your communication style, positive attitude, and appearance in front of clients
- Known as the expert on customer service among your friends
- Known for your exceptional communication and interpersonal skills
- Highly comfortable meeting with and presenting information to Director-level and above executives
- Naturally self-motivated and able to work independently while also successful in a collaborative team environment
You will be:
- Providing exceptionally positive customer service to our clients
- Working closely with executives to gather budget, timeline, and deliverable information
- Building and maintaining project plans in a project planning software tool
- Facilitating virtual client meetings to set the agenda, capture notes, and define action items
- Assigning action items, issues, and tasks to team members and ensuring their timely delivery
- Leading internal projects to drive strategic initiatives
- Providing information and materials as new client projects are getting set up and implemented
- Coordinating requirements through email and phone communication with external clients
- Providing reports, calendars, and tools to team members to maintain client deliverable timelines
- Collaborating with team members to plan out specific project details ahead of time
- Collaborating internally with team members to ensure projects are completed on time and under budget
- Communicating to management schedule challenges, bottlenecks, and resource needs for projects
- Reviewing accuracy and completeness of client deliverables prior to release
- Managing timeline and project status details for many projects at once (up to 30 projects at a time)
- Assisting to schedule and organize strategic initiatives and new product development cycles
- Working in a growing and fast-paced environment
You’re the perfect fit if:
- You have a ridiculous ability to think ahead and see around corners
- Your go-to dinner party topic is your family’s refrigerator calendar
- ‘On time’ and ‘Under budget’ are phrases you regularly slip into casual conversation
- ‘Collaboration’ is your middle name and your parents couldn’t decide between that and ‘Excellence’
- You wake up every day energized to serve others
Beyond Feedback provides a comprehensive suite of benefits in addition to salary for our full-time staff, including medical/dental/vision coverage (with fully paid employee medical coverage upon 5 years of service), life insurance, pet insurance, gym reimbursement, tuition reimbursement, maternity/paternity leave, vacation time, performance incentives, and more. We value our team member's time off with 14 1/2 paid holidays including Birthday Friday and 2 Summer Sabbatical days. Plus - we pay you a $2,000 vacation allowance to use as you choose upon 5 years of service. That’s right - we pay you to go on vacation. We even pay you to give back to your community and volunteer at a place of your choosing two days per year.
Our work-from-home policy requires the following remote work capabilities: You must work from your primary residence that is located within 35 miles of our office. You must have reliable internet service at your home (minimum speed of 10MB download/5MB upload). You must have a dedicated workspace at your home that is free from distractions just like you would if you worked from our office. Beyond Feedback provides all the computer equipment you need to be successful.
Job Type: Full-time 7am-4pm Monday through Friday (work-from-home position - must live within 35 miles of our office)
Starting Pay: $61,310-$77,975 per year / depending on experience
All newly hired employees are subject to background check and E-Verify employment eligibility verification.