F/T Client Success Vice President - Phoenix Area Work-From-Home
At Beyond Feedback we are passionate about delivering insights to our clients that drive improvements in how they operate. We are looking for a full-time Client Success Vice President to join our cause. Do you enjoy designing innovative solutions to solve clients’ business challenges? Do you know how to oversee high quality projects from concept to delivery? Do you naturally want to be in charge and be held responsible for the success of projects? Do you enjoy seeing your work make a big picture difference at some of the best-known companies in the country? If this describes you, read on:

You are:

• Energized by being the executive in charge of projects and directing a team to deliver on client needs
• Trustworthy with confidential information and able to maintain a high level of personal and professional integrity
• Able to create, communicate, and maintain a project scope that motivates internal and external stakeholders toward objectives
• Incredibly organized and efficient with personal time management
• The most polished and professional leader in every meeting you attend (web, phone, and in-person)
• Exceptional at presenting data analysis and conclusions to VP level and above executives
• Known as the expert on client relationship management among your friends
• Known for your exceptional communication and interpersonal skills
• Experienced in leading customer and/or employee insights and analysis projects
• Naturally self-motivated and able to work independently while also successful in a collaborative team environment

You will be:

• Working closely with clients to gather project requirements, timeline, and deliverable information
• Transforming broad client objectives into well-defined project requirements
• Partnering with your assigned Client Success Coordinator to manage every detail of project delivery
• Leading virtual client meetings to collaborate on objectives, project details, and delivery timelines
• Providing consultative support to clients throughout the project to resolve their questions
• Providing business-relevant and data-driven recommended action items to clients
• Leading client results presentations to audiences consisting of VP level leaders through c-suite leaders
• Partnering with Client Data Analyst in results presentations serving as the emcee and executive consultant
• Assigning action items, issues, and tasks to team members and ensuring their timely delivery
• Sharing ready-built templates with clients and creating new documents to support clients when needed
• Leading communication with external clients and internal experts
• Reviewing all final documents and deliverables for client business relevance
• Communicating to management schedule challenges, bottlenecks, and resource needs for projects
• Serving as the voice of the client to internal operational teams and management
• Defining project profitability and time budgets for operational teams
• Managing timeline and project status details for many projects at once (up to 30 projects at a time)
• Providing support to strategic initiatives and new product development cycles
• Communicating with clients when project requests are out of scope and providing optional services with corresponding costs to accommodate their needs
• Delivering a positive and friendly can-do attitude with clients in every interaction
• Identifying cross-sell and upsell opportunities for clients and handing off to Account Executives to close
• Working in a growing and fast-paced environment

You’re the perfect fit if:

• You have a ridiculous ability to think creatively and see around corners for clients
• Your go-to dinner party topics involve creative solutions to problems with pros/cons for each option
• ‘Can do’ and ‘pros and cons’ are phrases you regularly slip into casual conversation
• ‘Leadership’ is your middle name and your parents couldn’t decide between that and ‘Excellence’
• You wake up every day energized to serve others

Beyond Feedback provides a comprehensive suite of benefits in addition to salary for our full-time staff, including medical/dental/vision coverage (with fully paid employee medical coverage after 5 years), life insurance, gym reimbursement, tuition reimbursement, maternity/paternity leave, vacation time, and more. We value our team member's time off with 15 1/2 paid holidays including Birthday Friday and 2 Summer Sabbatical days. Plus - we pay you a $2,000 vacation allowance to use as you choose after year 4 – that’s right we pay you to go on vacation. We even pay you to give back to your community and volunteer at a place of your choosing two days per year.

Our work-from-home policy requires the following: You must work from your primary residence that is located within 35 miles of our office so you can easily attend teambuilding events that occur throughout the year. You must have reliable internet service at your home (minimum speed of 10MB download/5MB upload). You must have a dedicated work space at your home that is free from distractions just like you would if you worked from our office. Beyond Feedback provides all the computer equipment you need to be successful.

​Job Type: Full-time 7am-4pm Monday through Friday (work-from-home position - must live within 35 miles of our office)
Starting Pay: Depends on experience
All newly hired employees are subject to background check and E-Verify employment eligibility verification.