F/T User Support and Training Specialist - Work-From-Home
At Beyond Feedback we are passionate about delivering insights to our clients that drive improvements in how they operate. We are looking for an End User Support and Training Coordinator to join our cause. Are you a natural at providing high levels of customer service and client training? Would you enjoy coaching clients to maximize the benefits of custom-built data analysis tools? Do you enjoy seeing your work make a big picture difference at some of the best-known companies in the country? If this describes you, read on:
You are:
You will be:
You’re the perfect fit if:
Beyond Feedback provides a comprehensive suite of benefits in addition to salary for our full-time staff, including medical/dental/vision coverage (with fully paid employee medical coverage after 5 years), life insurance, gym reimbursement, tuition reimbursement, maternity/paternity leave, vacation time, and more. We value our team member's time off with 14 1/2 paid holidays including Birthday Friday and 2 Summer Sabbatical days. Plus - we pay you a $2,000 vacation allowance to use as you choose after year 4 – that’s right we pay you to go on vacation. You can earn extra bonus vacation time for taking days off during our less busy seasons of the year (Memorial Day, Labor Day, Thanksgiving, and the month of December). We even pay you to give back to your community and volunteer at a place of your choosing two days per year.
Our work-from-home policy requires the following: You must work from your primary residence that is located within 35 miles of our office so you can easily attend teambuilding events that occur throughout the year. You must have reliable internet service at your home (minimum speed of 10MB download/5MB upload). You must have a dedicated work space at your home that is free from distractions just like you would if you worked from our office. Beyond Feedback provides all the computer equipment you need to be successful.
Job Type: Full-time 7am-4pm Monday through Friday (work-from-home position - must live within 35 miles of our office)
Starting pay: $39,023 to $50,877 per year / depending on experience
All newly hired employees are subject to background check and E-Verify employment eligibility verification
At Beyond Feedback we are passionate about delivering insights to our clients that drive improvements in how they operate. We are looking for an End User Support and Training Coordinator to join our cause. Are you a natural at providing high levels of customer service and client training? Would you enjoy coaching clients to maximize the benefits of custom-built data analysis tools? Do you enjoy seeing your work make a big picture difference at some of the best-known companies in the country? If this describes you, read on:
You are:
- Energized by people and by serving clients
- Competent at basic business analytics
- Invigorated by training others
- Excellent at follow-up and follow-through
- Proficient in business writing, with excellent grammar and punctuation skills
- Logical and analytical – able to identify and assess client needs to achieve satisfaction
- Gifted with the ability to work through others to achieve results
- Able to connect effectively with all levels of an organization, from front-line staff to senior executives
- Incredibly organized and efficient with personal time management to operate effectively in a fast-paced environment
You will be:
- An important client interface, providing the highest possible level of customer service and client training
- Interacting with survey participants to resolve questions or technical issues
- Providing such amazing customer service through email, text, and phone that all will think you are a real-life superhero
- Researching and providing answers to client questions
- Escalate complex issues to internal teams to coordinate successful resolutions
- Following through on open issues
- Delivering live and recorded web-based trainings to all levels of client teams
- Documenting client requests for enhancements
- Assisting with other team responsibilities as needed
- Working in a growing and fast-paced environment
- Working from home Monday-Friday 7am-4pm
You’re the perfect fit if:
- You pride yourself on your professional skills, appearance, and demeanor
- You are energized by relationships and serving others
- You are known for your confidence and patience while training others
- You have a knack for ‘getting things done’
- ‘Patience’ is your middle name, and your parents couldn’t decide between that and ‘Excellence’
- You wake up every day energized to serve others
Beyond Feedback provides a comprehensive suite of benefits in addition to salary for our full-time staff, including medical/dental/vision coverage (with fully paid employee medical coverage after 5 years), life insurance, gym reimbursement, tuition reimbursement, maternity/paternity leave, vacation time, and more. We value our team member's time off with 14 1/2 paid holidays including Birthday Friday and 2 Summer Sabbatical days. Plus - we pay you a $2,000 vacation allowance to use as you choose after year 4 – that’s right we pay you to go on vacation. You can earn extra bonus vacation time for taking days off during our less busy seasons of the year (Memorial Day, Labor Day, Thanksgiving, and the month of December). We even pay you to give back to your community and volunteer at a place of your choosing two days per year.
Our work-from-home policy requires the following: You must work from your primary residence that is located within 35 miles of our office so you can easily attend teambuilding events that occur throughout the year. You must have reliable internet service at your home (minimum speed of 10MB download/5MB upload). You must have a dedicated work space at your home that is free from distractions just like you would if you worked from our office. Beyond Feedback provides all the computer equipment you need to be successful.
Job Type: Full-time 7am-4pm Monday through Friday (work-from-home position - must live within 35 miles of our office)
Starting pay: $39,023 to $50,877 per year / depending on experience
All newly hired employees are subject to background check and E-Verify employment eligibility verification