Beyond Feedback

Our clients represent a lot of different industries and a lot of different sized organizations. What all of our clients have in common is that they are passionate about improving their organizations and striving for excellence. They recognize that to improve their performance they must listen to and act on the feedback of their most important stakeholder groups. Stakeholders like customers, employees, suppliers, and volunteers are critical to their success. Our clients look for practical ways to empower their organizations to do what's right for these key stakeholder groups.

Our values (how we deliver)

In order to deliver the highest quality services, our values are non-negotiable in terms of how we operate and the type of people we hire.

Honesty. We are straight-forward and candid in our communication.
Integrity. We always deliver on what we say we will do, even if no one is watching.
Servant leadership. We serve and respect the needs of others first, before our own.
Perseverance. We find ways to achieve results despite challenging situations or obstacles.
Teamwork. We operate in unity with our clients' teams and with each other internally.
Excellence. We find the highest standard of performance and then we establish our goals above that standard.
Stewardship. We manage our resources in a way that honors the trust our clients place in us.
Humility. We recognize it is by grace that we have any measure of success and reject boasting in ourselves.
Data-driven. We make decisions and recommendations that are rooted in a careful analysis of facts from multiple sources.
Innovative. We are on a never-ending journey to be better than we were yesterday.

Our mission (what we do)

We deliver actionable insights directly from our clients’ most important stakeholders that enable continuous improvement of our clients’ strategy and business operations.

Our vision (who we want to be)

Our vision is to be the most recommended stakeholder insights provider with the highest client retention rate in the U.S.

Our exclusives (what makes us unique)

Expertise.  We are imminently practical, drawing on our many years of experience in leadership roles working directly for companies just like our clients'. We understand our clients' needs and we are creative in finding solutions.

Personalized.  Our experienced Client Executives serve as a single point-of-contact for our clients. This enables us to learn your business well and makes us easy to work with. We do not use cookie-cutter approaches - each project is customized to meet our clients' specific business needs.

Operational.  Rather than generating reports full of statistical summaries that sit on a shelf, we emphasize operational insights while still providing strategic value. Our service recovery action alerts, customer-identified field reports, and employee recognition alerts are popular examples that help our clients focus on action.

Behavioral. Whether customer behaviors or employee behaviors, we utilize behavioral models and approaches in the design of our clients' insights programs, rather than mere attitudes. By connecting to customer and employee behaviors, we can more effectively predict business outcomes and results.