Part-time Phone Interviewer (work from home - Phoenix area)
​At Beyond Feedback we are passionate about delivering insights to our clients that drive improvements in how they operate. We are looking for a part-time Phone Survey Interviewer to join our cause. This position is a work-from-home position with a flexible work schedule. Do you have a gift for reading people over the phone, knowing when they have more to share, and knowing how to get them to share information? Do you naturally connect with a wide variety of people over the phone and build relationships quickly and easily? Do you enjoy seeing your work make a big picture difference at some of the best-known companies in the country? If this describes you, read on:
You are:

• Energized by relationships, invigorated by efficient processes, and excellent at follow-up and follow-through
• Trustworthy with confidential information and able to maintain a high level of personal and professional integrity
• Able to connect effectively with all levels of an organization from front-line staff to senior executives
• Incredibly organized and efficient with personal time management
• A proficient English and Spanish speaker (conversational bilingual is required)
• Able to make sense of complex conversations
• Known for your exceptional communication and interpersonal skills
• Naturally self-motivated and able to work independently

You will be:

• Conducting a variety of phone interviews including employee exit interviews, new hire interviews, customer feedback interviews, and employee opinion interviews
• Typing what you hear in the conversation at a rate of 55 wpm and navigating the dialog to capture insights about that employee or customer’s experience
• Staying professional in a wide variety of outbound calling situations with business people – most of whom are expecting your call and some who are not
• Training virtually for up to 2 weeks
• Working a Monday-Friday schedule that you define between the hours of 8am - 3pm
• Creating a flexible schedule that is consistent from week-to-week

To work from home for us you will:

• Have a designated workspace free from noise and other distractions
• Arrange for dependent and child-care as if you were working at our office
• Live within 35 miles of our office location at 7100 East Cave Creek Road, Cave Creek, AZ 85331
• Provide your own modern computer and computer-related hardware equipment
• Be able to connect directly to your home router using an ethernet cable (no wireless connection)
• Have reliable high speed internet access with a minimum of 10 mbps download and 5 mbps upload
• Be provided with a company-owned telephone that must have a direct ethernet connection to your home router
• Provide a webcam, headset, and microphone connected to your computer for weekly internal meetings

You’re the perfect fit if:

• You have plenty of experience on the phone making outbound calls
• You know Human Resources and/or Customer Service inside and out
• ‘Integrity’ is your middle name and your parents couldn’t decide between that and ‘Excellence’
• You wake up every day energized to serve others

​Job Type: Part-time work-from-home flexible schedule 20-25 hours per week
Starting pay: $17.00 to $19.00 /hour