Part-time Phone Interviewer (work from home - Phoenix area)
​At Beyond Feedback we are passionate about delivering insights to our clients that drive improvements in how they operate. We are looking for a part-time Phone Survey Interviewer to join our cause. This position is a work-from-home position with a flexible work schedule. Do you have a gift for reading people over the phone, knowing when they have more to share, and knowing how to get them to share information? Do you naturally connect with a wide variety of people over the phone and build relationships quickly and easily? Do you enjoy seeing your work make a big picture difference at some of the best-known companies in the country? If this describes you, read on:

​You are:

• Energized by relationships, invigorated by efficient processes, and excellent at follow-up and follow-through
• Trustworthy with confidential information and able to maintain a high level of personal and professional integrity
• Able to connect effectively with all levels of an organization from front-line staff to senior executives
• Incredibly organized and efficient with personal time management
• Able to make sense of complex conversations
• Known for your exceptional communication and interpersonal skills
• Naturally self-motivated and able to work independently

You will be:

• Conducting a variety of phone interviews including employee exit interviews, new hire interviews, customer feedback interviews, and employee opinion interviews
• Typing what you hear in the conversation at a rate of 55 wpm and navigating the dialog to capture insights about that employee or customer’s experience
• Staying professional in a wide variety of outbound calling situations with business people – most of whom are expecting your call and some who are not
• Training virtually for up to 2 weeks
• Working a Monday-Friday schedule between the hours of 8am - 3pm
• Creating a schedule that is consistent from week-to-week

To work from home for us you will:

• Have a designated workspace free from noise and other distractions
• Arrange for dependent and child-care as if you were working at our office
• Live within 35 miles of our office location at 7100 East Cave Creek Road, Cave Creek, AZ 85331
• Provide your own modern computer and computer-related hardware equipment
• Be able to connect directly to your home router using an ethernet cable (no wireless connection)
• Have reliable high speed internet access with a minimum of 10 mbps download and 5 mbps upload
• Be provided with a company-owned telephone that must have a direct ethernet connection to your home router
• Provide a webcam, headset, and microphone connected to your computer for weekly internal meetings

You’re the perfect fit if:

• You have plenty of experience on the phone making outbound calls
• You know Human Resources and/or Customer Service inside and out
• ‘Integrity’ is your middle name and your parents couldn’t decide between that and ‘Excellence’
• You wake up every day energized to serve others

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​Beyond Feedback provides a comprehensive suite of benefits in addition to our base pay for our part-time staff including gym reimbursement, mental health reimbursement, and more. We value our team member's time off with paid sick time, 13 paid days off including Birthday Friday, 2 summer break days, the full week of Thanksgiving, and the full week between Christmas and New Years. We also offer the ability to take up to 12 days of unpaid time in the first 2 years. Our time off policy even pays you a $1,000 vacation allowance to use as you choose after year 4 - that's right we pay you to go on vacation!

Our work-from-home policy requires the following: You must work from your primary residence that is located within 35 miles of our office so you can easily attend teambuilding events that occur throughout the year. You must have a modern computer and accessories with reliable internet service at your home (minimum speed of 10MB download/5MB upload). You must have a dedicated work space at your home that is free from distractions just like you would if you worked from our office. 

​Job Type: Part-time work-from-home 20 hours per week between 8:00am and 3:00pm Monday through Friday (permanent work-from-home position - must live within 35 miles of our office) 
Starting pay: $16.00 to $18.00 /hour