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Customer Retention Calculator

Answers four key questions:
                    - What is your customer retention rate?
                                       - What is the financial value of your lost customers?
                                      - How much revenue can be gained from improving?
              - What is the return-on-investment?
*We do not capture, collect or distribute any of the data loaded into this calculator.  It is for the convenience of our web visitors only.
Customer Retention Calculator April 2013
  Fill in yellow input boxes on each calculator        
               
  Customer Retention Rate Calculator Step 1  
  Select a time period:
   
  # of customers at the beginning of the time period:   # new customers gained during that time period:   # of customers at end of that time period:  
       
  Output/Results:  
  Current Period Annualized  
  Net New Customer Growth:  
  Number of Lost Customers:  
  Attrition Rate (%):  
  Retention Rate (%):  
               
  Customer Retention Value Calculator Step 2  
  Average sales per customer: (Based on time period selected)      
  Operating income %:    
  Output/Results:  
  Current Period Annualized  
  Lost revenue:  
  Lost Operating Income:  
               
  Customer Retention Improvement Calculator Step 3  
  Target retention rate %: (Future targeted retention level)  
  Investment required to improve: (What is the $ cost to reach target)  
  Output/Results:  
  Annualized  
  Incremental Revenue (At Target Retention):    
  Incremental Oper Income (Net Of Investment):  
At Beyond Feedback, we work with our clients to help them understand what is at stake in terms of retaining customers and how to do it.  Our customer feedback systems assess customers that are at-risk so that the relationship can be recovered before they leave.

Customer retention can be complex, and we help our clients to customize the tools they need to know their numbers, to know what it's worth and to know how to fix it.

 

Click here to learn more

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  • Home
  • Products
    • Customer Insights >
      • Customer Surveys
    • Employee Insights >
      • Employee Surveys
      • Employee Exit Interviews
      • New Hire Surveys
      • Employee Stay Interviews
  • Baldrige Aligned
  • About Us
    • Mission, Vision, Values
    • Media & News
    • Testimonials
    • Case Studies
    • Careers
  • Contact Us
    • Schedule a demo