We deliver actionable insights directly from our clients’ most important stakeholders, their customers and employees, that enable continuous improvement of our clients’ strategy and business operations.

What makes us different?

​Expertise.  We are eminently practical, drawing on our many years of experience in leadership roles working directly for companies just like our clients'.  We understand our clients' needs and we are creative in finding solutions.

Personalized.  Our experienced Client Executives serve as a single point-of-contact for our clients.  This enables us to learn your business well and makes us easy to work with.  We do not use cookie-cutter approaches - each project is customized to meet our clients' specific business needs.

Operational.  Rather than generating reports full of statistical summaries that sit on a shelf, we emphasize operational insights while still providing strategic value.  Our service recovery action alerts, customer-identified field reports, and employee recognition alerts are popular examples that help our clients focus on action.

Behavioral.  Whether customer behaviors or employee behaviors, we utilize behavioral models and approaches in the design of our clients' insights programs, rather than mere attitudes.  By connecting to customer and employee behaviors, we can more effectively predict business outcomes and results.