We know that contract termination and non-renewal decisions are complex and we help you get under the surface to understand the influences on those critical decisions.  We work alongside you to create a successful Lost Customer survey program.

​We have over 20 years of survey experience and we love analyzing data! 
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Our team of experts not only gather the feedback you need, but we provide you with the necessary recommendations for you to improve customer retention.

The truth is, there is a real cost to customer churn and addressing it can save your organization money. 
​As an example...​

• Partner with a dedicated Client Success Team from start to finish
• Customize your survey questions from our pre-made library or opt for your own
• Deploy the survey in multiple languages
• Survey your participants using email, text messaging, phone, paper surveys, and/or workstation kiosks
• Yield more honest results and higher participation rates with a third party
• Receive email alerts when a response requires immediate action
• Integrate results data directly into your systems​​

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• ​​​View survey responses in real-time
• Compare your results to national benchmarks
• Display and export reports in a variety of formats with one click
  
• Use powerful filters to dig even deeper into the results
• Interpret the results using intuitive charts and graphs
• Read, sort, and export open-ended comments
• Review our analysis, interpretation, and recommendations
• Meet for a presentation of results to your leadership team​​

Consider us an extension of your team.  Contact us for more information today!
​We can get you up and running with a program sooner than you think! ​