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Lost customer surveys. Why are your good customers leaving? title text
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We are here for you title text
We know that contract termination and non-renewal decisions are complex and we help you get under the surface to understand the influences on those critical decisions.  We work alongside you to create a successful Lost Customer survey program.

​We have over 20 years of survey experience and we love analyzing data! 
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Our team of experts not only gather the feedback you need, but we provide you with the necessary recommendations for you to improve customer retention.
Programs include customization, dedicated experts, online and offline reporting
Programs include national benchmarking, improvement recommendations, and presentation of results by experts
Why conduct lost customer surveys? title text
Why good customers leave icon. Which losses are controllable icon. Identify patterns across products icon.
Define key drivers of churn icon. Identify unmet customer needs icon. Gain competitive insights icon.
The truth is, there is a real cost to customer churn and addressing it can save your organization money. 
​As an example...
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Financial value at stake calculator
Organization information, improvements after program, and financial value of improvements images.
We customize the program with you title text and image
We deploy the surveys for you title text. Phone survey, desktop survey, phone interview survey images
We provide reporting and analysis title text. Online dashboard and offline report images.
Our services go beyond title text
Beyond software title text
  • Partner with a dedicated Client Success Team from start to finish
  • Customize your survey questions from our pre-made library or opt for your own
  • Deploy the survey in multiple languages
  • Survey your participants using email, text messaging, phone, paper surveys, and/or workstation kiosks
  • Yield more honest results and higher participation rates with a third party
  • Receive email alerts when a response requires immediate action
  • Integrate results data directly into your systems​​
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Beyond the data icon
  • ​​​View survey responses in real-time
  • Compare your results to national benchmarks
  • Display and export reports in a variety of formats with one click
  • Use powerful filters to dig even deeper into the results
  • Interpret the results using intuitive charts and graphs
  • Read, sort, and export open-ended comments
  • Review our analysis, interpretation, and recommendations
  • Meet for a presentation of results to your leadership team​​
Trusted by leaders like you title text
Let's work together! title text
Consider us an extension of your team.  Contact us for more information today!
​We can get you up and running with a program sooner than you think! ​
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CORPORATE OFFICE
20551 N. Pima Road, Suite 200
Scottsdale, AZ  85255


OFFICE HOURS:
Monday-Friday 7:00am-4:00pm (MST)


CONTACT INFORMATION:
(480) 757-6305
[email protected]

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SURVEY PROGRAMS

New Customer
​Customer Experience
Lost Customer
Employee New Hire
​Employee Engagement
Employee Exit

ABOUT US

Who We Are
Meet the Team
Awards and Recognition
Client Feedback and Results
Connect With Us
Careers

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2024 INC. 5000 WINNER

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  • Home
  • Services
    • Customer Surveys >
      • New Customer
      • Customer Experience
      • Lost Customer
    • Workforce Surveys >
      • Employee New Hire
      • Employee Engagment
      • Employee Exit
    • Survey Deployment Options
  • About Us
    • Who We Are
    • Meet the Team
    • Client Feedback and Results
    • Awards and Recognition
  • Contact Us
    • Careers
    • Connect With Us
  • Client Login