We know that contract termination and non-renewal decisions are complex and we help you get under the surface to understand the influences on those critical decisions.  We work alongside you to create a successful Lost Customer survey program.

Our team of experts not only gather the feedback you need, but we provide you with the necessary recommendations for you to improve customer retention.

The truth is, there is a real cost to customer churn and addressing it can save your organization money. 
​As an example...​

• Partner with a dedicated Client Success Team from start to finish
• Customize your survey questions from our pre-made library or opt for your own
• Deploy the survey in multiple languages
• Survey your participants using email, text messaging, phone, paper surveys, and/or workstation kiosks
• Yield more honest results and higher participation rates with a third party
• Receive email alerts when a response requires immediate action
• Integrate results data directly into your systems​​

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• ​​​View survey responses in real-time
• Compare your results to national benchmarks
• Display and export reports in a variety of formats with one click
  
• Use powerful filters to dig even deeper into the results
• Interpret the results using intuitive charts and graphs
• Read, sort, and export open-ended comments
• Review our analysis, interpretation, and recommendations
• Meet for a presentation of results to your leadership team​​

Consider us an extension of your team.  Contact us for more information today!
​We can get you up and running with a program sooner than you think! ​