"I have been impressed at what you have accomplished on the Voice of the Customer. Thank you for the leadership in this important area. You are changing the culture to be more customer-focused."
- Chief Executive Officer

"Keep up the great work and leading the way with the Voice of the Customer. It's making a difference in how our teams are managing the business... across sales, operations. and service."
- Vice President of Operations 

"Thank you for continuing to push the organization forward so that we can better understand our customers. I think the insights to be had will have a significant impact."
- Senior Vice President of Strategy
​

​"The Exit interviews exceeded my expectations. There is an amazing level of detail with easy-to-use, deep and rich reporting. Great job!"
- Board of Directors Member (Education)

"Your presentation was very well received. Thank you for assisting us to move forward in a way that honors the voice of our employees."
- Head Administrator (Education)
​
"You did a fantastic job, and the reporting website is very well done. Thank you so much and I will recommend you to peers looking for something similar!"
- Vice President of Human Resources (Government)

"The customer journey map you developed is an enormously helpful way of visualizing and tracking what needs to get done cross-functionally and making sure everyone knows what to do and is doing their part. Having that mechanism and forum for cross-functional coordination is crucial to doing what we want to so. Great job so far - keep it up."
- Chief Executive Officer

"Thank you very much for the terrific work - the progress from a year ago is stunning."
- Business Unit President
​

"We certainly have appreciated our partnership with Beyond Feedback the past two years and have seen value in the program. Before working with them, our vendor would review the results with just 2 or 3 people in the room and the engagement was low. Now, we have our entire leadership team in the room talking about customers - executives, sales, marketing, operations, quality, service, HR - and there is a real discussion and demand internally to hear more!"
- Manager of Commercial Operations (Manufacturing)

"We utilize Beyond Feedback for customer service and sales relationship surveys with our customer base. I find them to be very professional and helpful. Their web portals for reporting and action alerts have been very successful for our business. We've seen a 65% increase year-over-year in online self-service ordering due to their action alert process."
- Director of Customer Care (Manufacturing)

"In my opinion, what you are doing is one of the most transformational activities we've done at the company in my 15 years here. It truly is outstanding work."
- Vice President of Sales (Manufacturing)

"Beyond Feedback brings quality, enthusiasm, and alignment with our approach to employee engagement."
- Vice President of Human Resources (Retail)

See more of what our clients have to say on the SHRM Website: