Design stakeholder insights programs that align to
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Larry Potterfield, CEO of MidwayUSA
speaking at the Baldrige Quest Conference April, 2016. |
“I used to hate ESAT surveys. They weren’t actionable and weren’t helping us define opportunities for improvement. Then, we discovered Beyond Feedback. They partnered with us to create an Employee Satisfaction and Engagement survey that is aligned to the Baldrige criteria. We now love our ESAT survey process and we get valuable insight. It’s a simple process that generates high employee participation rates, high engagement in the survey process, and actionable insights targeted at specific workforce population segments. If you aren’t working with Beyond Feedback, you should be.”
- Larry Potterfield, Chief Executive Officer of MidwayUSA Two-time Malcolm Baldrige National Quality Award winner at the Baldrige Quest National Conference (April, 2016) |
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Beyond Feedback has designed two services designed to align to the Baldrige Criteria for Performance Excellence. Our Baldrige-aligned Workforce Engagement and our Baldrige-aligned Voice of the Customer programs will accelerate your organization's journey to performance excellence.
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Organizations everywhere are looking for ways to effectively and efficiently meet their missions and achieve their visions. Thousands of organizations use the Baldrige Excellence Framework and its Criteria for Performance Excellence to guide their enterprises, improve performance, and get enduring results. This proven improvement and innovation framework offers your organization an integrated approach to key management areas:
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www.nist.gov/baldrige/publications/baldrige-excellence-framework/education The Baldrige Excellence Framework helps you evaluate performance, assess where improvements or innovation are most needed, and get results. By adopting the systems perspective and other concepts from the Baldrige framework to improve your organization, you become part of a national and global effort to improve the performance of organizations in every sector in order to benefit people served by businesses, health care providers, schools, and government agencies and other nonprofit organizations. You can be proud to know that your employees, customers, board members, and other stakeholders are all better off.