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Government Agency with over 12,000 employees
Internal Satisfaction Survey
Conducted Quarterly
Online Reporting Dashboard
Quarterly facilitated action planning
Results
73% improvement in internal satisfaction score since partnering with us
Online Retailer with 400 employees
Employee Engagement Program
Conducted twice per year
Online Reporting Dashboard
Key topics for employee focus group discussions
Results
World-class engagement scores
4% increase in engagement
2-time winner of the Malcolm Baldrige National Quality Award
Regional Bank with over 12,000 employees
Employee Exit Interviews
Conducted online and over the phone
Online Reporting Dashboard
Quarterly Results & Recommendations
Results
11% reduction in total turnover
21% reduction in turnover among tellers
Earned Best Places to Work status
Telecommunications company with over 10,000 employees
Employee Engagement Program
Conducted twice per year
Online Reporting Dashboards for HR
Individual team dashboards for over 1,000 managers
Action Planning framework for managers
Results
13% increase in engagement over 5 year partnership
6% increase in manager effectiveness and top quartile performance compared to industry benchmarks
Industrial products manufacturer with over $725M in revenue
Customer Satisfaction & Loyalty
Conducted annually
Action Alerts
Online Reporting Dashboard
Results & Recommendations
Facilitated Action Planning
Results
10% increase in customer loyalty
8% increase in revenue growth
50% decline in customer complaints
Over 20 account-specific alerts identified and acted on
Healthcare product manufacturer with over $700M in annual revenue
Customer Satisfaction & Loyalty
Quarterly customer loyalty check-ins
Post clinical interaction satisfaction
Post CME course satisfaction
Action Alerts
Online Reporting Dashboard
Quarterly Action Planning
Quarterly Sales Team Reports
Results
16 consecutive quarters of call center satisfaction above 97%
9% increase in customer loyalty
12% increase in revenue growth
Over 50 account-specific alerts identified and
acted on
Home
Services
Customer Surveys
>
New Customer
Customer Experience
Lost Customer
Workforce Surveys
>
Employee New Hire
Employee Engagment
Employee Exit
About Us
Mission, Vision, and Values
Client Feedback and Results
Contact Us
Careers
Connect With Us
Client Login