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"We help our clients move beyond merely collecting data.
​
​We're committed to impacting business results."

George Taylor, President & Managing Partner

Representative examples of our clients' success:


Organization


​Government agency with over 12,000 employees

Program

  • Internal Satisfaction
  • Conducted quarterly
  • Online reporting dashboard
  • Quarterly facilitated action planning

Results

  • 73% improvement in internal satisfaction score since we became the vendor partner



​Online retailer with 400 employees
  • Employee engagement
  • Conducted twice per year
  • Online reporting dashboard
  • Key topics for employee focus group discussions
  • World-class scores in engagement
  • 4% increase in engagement
  • 2-time winner of Malcolm Baldrige National Quality Award


​

​Regional bank with over 1,200 employees

  • Employee exit interviews
  • Conducted online and on phone
  • Online reporting dashboard
  • Quarterly results & recommendations
  • 11% reduction in total turnover since we became vendor partner
  • 21% reduction in turnover among tellers since we became vendor partner
  • Earned Best Places to Work status



​Telecommunications company with over 10,000 employees
  • Employee engagement
  • Conducted twice per year
  • Online reporting dashboard for HR
  • Individual team dashboards for over 1,000 managers
  • Action planning framework for managers
  • 13% increase in engagement over the last 5 years of partnering with Beyond Feedback
  • 6% increase in manager effectiveness over the last 5 years, and top quartile performance compared to industry benchmarks​



​Industrial products manufacturer with over $725M in revenue
  • Customer satisfaction & loyalty
  • Conducted annually
  • Action alerts
  • Online reporting dashboard
  • Results & recommendations
  • Facilitated action planning
  • 10% increase in customer loyalty
  • 8% increase in revenue growth
  • 50% decline in customer problems
  • Over 20 account-specific alerts identified and acted on




​Healthcare product manufacturer with over $700M in annual revenue
  • Post-call center experience 
  • Quarterly customer loyalty
  • Post clinical interaction satisfaction
  • Post CME course satisfaction
  • Action alerts
  • Online reporting dashboard
  • Quarterly action planning
  • Quarterly sales team reports

  • 16 consecutive quarters of call center satisfaction above 97%​​
  • 9% increase in customer loyalty
  • ​12% increase in revenue growth
  • Over 50 account-specific alerts identified and acted on
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  • Home
  • Products
    • Customer Insights >
      • Customer Surveys
    • Employee Insights >
      • Employee Surveys
      • Employee Exit Interviews
      • New Hire Surveys
      • Employee Stay Interviews
  • Baldrige Aligned
  • About Us
    • Mission, Vision, Values
    • Management Team
    • Media & News
    • Testimonials
    • Case Studies
    • Careers
  • Contact Us
    • Schedule a demo