Government  Agency  with  over  12,000  employees

Internal Satisfaction Survey

• Conducted Quarterly
• Online Reporting Dashboard
• Quarterly facilitated action planning

Results

• 73% improvement in internal satisfaction score since partnering with us

Online  Retailer  with  400  employees

Employee Engagement Program

• Conducted twice per year
• Online Reporting Dashboard
• Key topics for employee focus group discussions

Results

• World-class engagement scores
• 4% increase in engagement
• 2-time winner of the Malcolm Baldrige National Quality Award

Regional  Bank  with  over  12,000  employees

Employee Exit Interviews

• Conducted online and over the phone
• Online Reporting Dashboard
• ​Quarterly Results & Recommendations

Results

• 11% reduction in total turnover
• 21% reduction in turnover among tellers
• Earned Best Places to Work status

Telecommunications  company  with  over  10,000  employees

Employee Engagement Program

• Conducted twice per year
• Online Reporting Dashboards for HR
• Individual team dashboards for over 1,000 managers
• Action Planning framework for managers

Results

• 13% increase in engagement over 5 year partnership
• 6% increase in manager effectiveness and top quartile performance compared to industry benchmarks

Industrial  products  manufacturer  with  over  $725M  in   revenue

Customer Satisfaction & Loyalty

• Conducted annually
• Action Alerts
• Online Reporting Dashboard
• Results & Recommendations
• ​Facilitated Action Planning

Results

• 10% increase in customer loyalty
• 8% increase in revenue growth
• 50% decline in customer complaints
• ​Over 20 account-specific alerts identified and acted on

Healthcare  product  manufacturer  with  over  $700M  in  annual  revenue

Customer Satisfaction & Loyalty

• Quarterly customer loyalty check-ins
• Post clinical interaction satisfaction
• Post CME course satisfaction
• Action Alerts
• Online Reporting Dashboard
• Quarterly Action Planning
• Quarterly Sales Team Reports

Results

• 16 consecutive quarters of call center satisfaction above 97%
• 9% increase in customer loyalty
• 12% increase in revenue growth
• Over 50 account-specific alerts identified and
  ​acted on